Delivery Policy

Australia and New Zealand – Calculated by Australia Post

Standard Delivery Time 1-7* business days.

Express Post 2-3* business days.

*Please note: Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.

CHRISTMAS & SALE PERIODS
During Christmas and sale periods please allow extra time for your parcels to arrive. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Please know that not always, but in some instances the volume of orders we receive may increase delivery timeframes marginally.  If you have any queries, please contact our customer service team via phone at 0412 347 559. 

COVID-19
Due to the current situation around the world we are still shipping out. In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. In the meantime orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Australia Post uncontrollable timeframes by Aus Post. 
 
TRACKING YOUR PARCEL
Once your order has been packed and left our warehouse, you will be emailed a tracking number by Australia Post.
Please check you junk mail as some customers find this email is redirected to this folder.

Australian Orders can be tracked via http://auspost.com.au/track/track.html
 
POSTAGE INFORMATION
Orders are sent via Australia Post.
Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order off ASAP. 

PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS. 
THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP. 

Please note: Some items are unable to be shipped Internationally due to brand restrictions in Australia.
 
MISSING PARCELS
On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.
 
INCORRECT INFORMATION
Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.
If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
If you do find you have entered incorrect shipping information please email us ASAP at insightintoselfcare@gmail.com and we will attempt to correct the mistake.
 
STORE PICKUP
PLEASE NOTE: If you are unable to collect from Regents Park QLD, DO NOT pick this option.

GIFT VOUCHERS
Gift Vouchers will usually be processed and emailed within 24 hours on business days.